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Returns Policy

We all know that sometimes when you make a purchase, you get it home and it's not quite right.

Since January 2011, you have the right to ask for a repair, replacement or refund if goods or services you buy have problems.  We are more than happy to provide a refund should the goods you purchased be:

  • Faulty or unsafe
  • Do not match the sample or description
  • Do not do what we said it would
  • Do not do what you asked for

We unfortunately cannot provide a refund should you simply change your mind.

 

Please Note: You must have the original receipt as proof of purchase.

As each store is independently owned, some stores will not accept returns purchased from another Retravision store.

For more information on your consumer rights, go to the Australian Competition & Consumer Commission (ACCC) website.  www.accc.gov.au 

 

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