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FAQ

PAYMENT FAQs

What are my payment options through the Online Store?

Purchases through the online store can be made in a variety of ways, including secure credit card (MasterCard, Visa, American Express and DIners).
You can also utilise your PayPal account to purchase online.
There are no fees for purchases with AMX or Diners. We do not accept cash, cheques or cash-on-delivery (C.O.D.).

Is it safe to purchase online through retravision.com.au?

Shopping through retravision.com.au is safe and convenient. Our site utilises the latest security certificates (including extended validation) to ensure your
information and data is kept secure.
Our full Privacy Policy can be seen here http://www.retravision.com.au/index.php/privacy-policy

Will I receive a Tax Invoice and purchase confirmation after purchasing online?

A tax invoice / purchase confirmation will be sent to you after your transaction is made and approved. Please ensure you check your emails to receive this tax invoice.
The invoice will be sent from the following email address [email protected] - please place this in your address book to ensure it is not collected in your
Spam filter or Junk folder

Do you offer Finance for Online Purchases?

At this stage, we do not offer an online finance facility for purchasing products online. You can however, purchase using our Finance Options in-store.
Please see your local store for details, terms and conditions and current offers of finance.

PRODUCT DELIVERY FAQs

Can I track my order online?

Items shipped via courier will be trackable in your My Account section. Your tracking number and details (where available) will be supplied to you on your shipping confirmation email after your order has been placed. Orders that are sent out via the Retravision internal delivery service will not have tracking ability.

Can I Pick Up My Order In-store?

We do offer a pick-up in-store option through a selection of Retravision stores. You may choose the Pick Up in-store option when purchasing the product.
The product page allows you to see which stores have the product in stock and available for pick up.

What if I am not at home when you try and deliver my order?

You will be notified via an Attempted Delivery Slip if a delivery is attempted and we were not able to complete the delivery. This Attempted Delivery Slip will be left in your mailbox.
Deliveries are not able to be made to PO Boxes.
Please note: If a delivery re-attempt has to be made, there may be additional charges associated with the delivery. Items not claimed will be returned to our Warehouse

Do you deliver to my area?

Retravision will deliver to most areas within Australia. To quote your delivery, please utilise the Estimate Shipping feature within the product cart.
Our warehouse that services our national shipping is based in Western Australia, shipping costs to remote areas and areas outside of Western Australia may be higher than anticipated. You are able to get a shipping quote by entering your postcode in the shipping quote box in your cart. In some instances the item(s) you select may be too bulky to be shipped from WA and you will be presented with no shipping options. We apologise in advance and hope to be able to service your location in the near future.

How much is delivery?

Delivery within the Perth Metropolitan area and selected South West locations is free of charge * See Delivery Page for more information.

We do ship to areas outside of our free delivery area however they do incur shipping charges.
You can get a shipping quote through the Estimate Shipping feature within the Shopping Cart.

More information on our delivery service can be obtained on our Delivery Services page.

WARRANTY FAQs

Do your products come with a Manufacturer's Warranty?

All products that are sold through the Retravision Online Store include their Standard Manufacturer Warranty.
For any Warranty queries relating to Retravision Online purchases, you can e-mail us at [email protected] or call us on 1300 173 872.
You can also contact us if you require a copy of your receipt for Online purchases.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The ACL protects consumers by automatically giving them basic, guaranteed rights for goods they purchase (“Consumer Guarantees”) at no charge. For example, the ACL requires that, taking account of the nature of goods, the price, any representations made by the supplier or manufacturer and other relevant circumstances, the goods must be free of defects, do what they are meant to do, be safe, durable and acceptable in appearance and finish, be fit for any particular purpose that the consumer makes known and comply with any description given or any demonstration model used.
In the event of a breach of a Consumer Guarantee where there is a major failure of the goods, consumers are entitled to reject the goods and choose a replacement or refund and claim compensation for any reasonably foreseeable loss or damage suffered by consumers as a result of the failure. Where the failure does not amount to a major failure, consumers are entitled to have the supplier repair or replace the goods (at the supplier’s choice). Whether a specific failure breaches a Consumer Guarantee and a consumer is entitled to a remedy under the ACL will depend on the circumstances.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect in the circumstances, given factors including the cost and quality of the goods, the use made of the goods or any representation made by the supplier or manufacturer. Consumer Guarantees may continue even at the expiry of the Manufacturer’s warranty for the goods. The exact amount of time that Consumer Guarantees last in the case of a specific purchase varies depending on the circumstances.
Consumers with a claim for breach of a Consumer Guarantee should contact the supplier of the goods at first instance. If You are unable to reach resolution with the supplier as to the remedy, You should seek independent advice and/or contact the ACCC or Your state/territory fair trading body.

BACK UP PLAN FAQs

What is a Back Up Plan?

Retravision offers the option of a Back Up Plan for most purchases.

Please see the following link for details for the Back Up Plan. 
http://www.retravision.com.au/index.php/backup-plan

REFUND FAQs

What is the Refund Policy for the Retravision Online Store?

Retravision understands that that sometimes when you make a purchase, you get it home and it's not quite right
We are more than happy to provide a refund should the goods you purchased:
- Be faulty or unsafe
- Do not match the sample or description
- Do not do what we said it would
- Do not do what you asked for
We unfortunately can not provide a refund should you simply change your mind.
Please email [email protected] to discuss returning the products, as we are not able to accept returns in-store.

Please ensure you keep your Tax Invoice as proof of purchase.
Our full refund policy can be viewed here http://www.retravision.com.au/index.php/returns-policy