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Customer Reviews

At Retravision, we strive to bring you excellent customer service while delivering the best brands at great prices. We pride ourselves on our vast product knowledge and will help you choose the right product for you and your home.

It’s also important to us to follow our simple philosophy of being "As Local as You". If you love local service, you’ll love Retravision. But don’t just take our word for it, have a read through some of our Customer Reviews below.

I would just like to forward on my experience when shopping at the brand new retravision store in Joondalup. The customer service was outstanding. I would particularly like to give thanks to the store manager Grace. She was so helpful and friendly and nothing was too much trouble. Well done team at Joondalup, I will be recommending people to shop at your store.
- Mark Piscicelli via SMS

 

​Hello,
Today the 29/08/15 I had the most lovely man Nathan Dorant who works for Bunbury RetraVision come to my aid. He certainly was professional gave great customer service. Making the right decision is very stressful but Nath turned all that around for me.

My compliments and gratitude to this man is something I want everyone to know about. If there was a model we could duplicate from, this is a man worth considering.

Lovely experience. I would also like you to pass on this compliment to the local and CEO of RetraVision, letting them know of Brains performance, as he is at the cold face representing the RetraVision. You guys are once again my preferred providers...... but Nath is my reason for telling you this.

Please confirm the receipt of this email and your intention to pass on my good wishes to Nath his Boss and the CEO that should know who's doing all the good work at RetraVision for him. Please pass on my words as he is a champion employee!
:D Thanks
- Kerry Spencer

 

Thanks for your service and value. We need to let you know that Chris, your young computer and TV salesman, was extremely helpful, curteous and professional with us, and he assisted us in making our purchase choice.
But we also need to thank another member of your staff, who was also incredibly influential in our choice of TV today, who presented as being very honest and caring. We don't know his name, but he was also young, slim, with dark hair. We also dealt with several of your female staff over the last two days, and found them really helpful and friendly - especially the girl who just came over from Supacheap.
Please pass on our thanks to all the staff who assisted us. We are very loyal customers, having spent perhaps more than $20,000 over the last ten years with The Good Guys in Osborne Park.
However, things change, you guys are much closer and much better value right now. If we can continue to enjoy the same level of service and value from your store that we've experienced over the last two days, then we'll not only continue to buy from you, but we will also recommend you to our friends, family, and our police and nursing colleagues. Thank you very much.
- Mrs Bee via SMS

Just writing to thank and congratulate one of your staff members - Mohammed at the Retravision Cannington Store. We popped in and spoke with him -his advice was correct and sensible. We spoke with the installer to ensure we knew what to expect. The following week after a follow-up phone call from Mohammed and after doing our research we went back to the store to order a larger unit. The installer and electrician were efficient and cost-effective in this difficult installation. We would heartily recommend (and have done so already) any of the people involved in this purchase - too often people have the attitude - TAKE IT OR LEAVE IT. Not in this case.
Thanks and congrats to all involved.
- Margaret via email

 

Very satisfying from first call to Ben (Asst Mgr Cannington) to prompt delivery, then attendance by installer and electrician - both on time, professional and informative. Thank you. Eileen. I almost forgot - the cashier at Cannington - what an asset!
- Eileen via SMS

 

I always enjoy shopping at Retrovision and being looked after by my very capable friend Mary - the reason i keep coming back to Retravision when I require good service . Several members of my family also are constant happy clients at Retravision :)
- Mrs Holt via SMS

I wanted to pass on feedback in regards to Max at Rockingham. I recently purchased 2 ovens, a fridge, rangehood and cooktop. Max was incredibly helpful during the whole process. He explained everything to me that I needed to know and also managed to obtain an oven which you did not yet have on the system. Max’s customer service is excellent, he is willing to go the extra mile and nothing is too difficult. I have dealt with other staff members in Rockingham and they have also been helpful but as Max dealt with the majority of my order he has stood out from the rest The Rockingham branch’s customer service is outstanding and in future when I need electrical goods Retravision Rockingham will be the first place I go!
Thank you Max and all the team at Rockingham.
- Caroline via email

I just wanted to thank Timon for his excellent customer service on Boxing Day I went in for a Dyson Vac and came out with a New washing machine as well. I had been trying to decide on the Fisher and Paykel Frontloader and after Timon explaining a little more about the machine and taking time to actually sell me the machine I gave him my business and I have to say so far I love both my new vac and the machine it is sooooo quiet and Im really happy with the price I paid.
- Diane via Facebook

Can you please thank your store's team on the outstanding customer service I received today as it had made my day even more positive after leaving, this not come lightly after personally being an ex Good Guy team member from the Bundal store on the Gold Coast for 2 years and positive feedback is a rarity these days.

I originally called into your store to purchase a pair of 3D glasses for my Panasonic TV but as I waited I checked out the Air Con's and was in no hurry to purchase one and Kirsy approached me and asked all the right questions, priced matched and payment was made.

 

Kirsy and Sharyn then both assisted me with the 3D glasses with the assistance of another team member being a young male who was helpful and another transaction was completed this time with Sharyn which was sweet of Kirsy to pass on this sale, I know what targets maybe applied to your team members.

But all in all I will now become a repeat customer and recommend to my family members and work mates.

Once again thanks for your teams assistance in making my spending spree enjoyable, there will be more :)
- David via email

I would like to thank the staff for the excellent service I received this morning , I bought a split system air con and they arranged the installation . They also advised me I needed a smaller system than I'd been told at other places. Ended up saving $700. Thank you from a grateful customer.
- Cathy via Facebook

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