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Retravision takes the COVID-19 pandemic very seriously and has implemented the following changes to our click & collect process.
All of our staff and contractors are required to wash and sanitise their hands as well as sanitise any contact surfaces within the store on a regular basis.
We have implemented a zero touch policy. Please exercise the following when entering our stores:
Please have your ID ready to present and show a staff member, the staff member will not be required to handle your ID, they will only be required to sight it.
Our stores are equipped with advanced security cameras and the collection will be captured on camera, as a result, no signature will be captured at point of collection. We will not present you with any documents at point of collection, instead, we will email a copy of your Tax Invoice to the email address on your order.
If payment is required, then we will prefer you to use a contactless payment method. If a PIN is required then sanitiser will be available at all checkout points for use before and after using our EFTPOS terminals.
Cash will be accepted, however, the staff member will inform you at time of payment as to how they will handle your payment. Please do not try to make any physical contact with our staff.
Please maintain a distance of 1.5 meters between yourself and anyone else when queuing at our counters.
Click & Collect is available from the following stores:
Click & Collect offers another shopping option, where you can purchase your goods online on the Retravision website, then collect them at a time and store that is convenient for you (subject to product availability and store opening hours). Your goods are already paid for, so all you need to do is pick them up and you’re on your way.
There is no charge for Retravision Click and Collect.
You will receive an ‘Order receipt Confirmation email, once your transaction has been processed, following review, you will be sent a Tax Invoice and pickup confirmation. You may then collect your order, from your chosen participating Retravision store, 2 hours following the receipt of the ‘Tax Invoice’ email. If there are any issues with your transaction, we will reach out to you via Phone first, and then email if we are unable to contact you via phone.
We’ll send you a Tax Invoice and Pickup email to let you know when it’s ready to collect from your nominated participating Retravision store. You’ll need to show your Tax Invoice (Printed or Electronic) when you collect your purchase, along with a valid photo ID (like your passport, driver’s license, adult proof of age card or Keypass identity card) and the credit card you used for the purchase (if you used a credit card). Any friendly Retravision team member will be able to help you with your pickup.
If the product you want is marked 'Order In' or ‘Call Store’ this means that the product you wish to purchase is not currently available for Click & Collect.
You can still complete your purchase and choose to Click & Collect when it arrives into stock or select a delivery option. If you choose to pursue this purchase option you will receive a Backorder email within 24 hours to let you know your item has been ordered, and when it is expected to be available.
Once you’ve been notified that your purchase is ready to be collected from your nominated participating Retravision store, it will be held there for 21 days. If it’s not collected, the purchase will be cancelled and a full refund issued.
You can nominate someone to collect the goods on your behalf when placing your order, by entering their name in the ‘Comments’ box, during Step 2 of the Checkout. This allows you to make a purchase for someone in any town or state where there is a Retravision store, and they can collect it - all they will need is the order number and their valid photo ID (like your passport, driver’s licence, adult proof of age card or Keypass identity card).
If you need to change the store you have chosen to pick up your order from, please contact our customer service team at [email protected] as soon as possible and we'll check stock availability for you. To protect your purchase, once an order has been placed we don't allow the person nominated to collect the goods to be changed. If you wish to nominate a different collector, you'll need to cancel the original order.
If you need to cancel your order before you have collected it, email us as soon as possible at [email protected]
You will always pay the lowest price at Retravision. With our Lowest Price Guarantee, if you find a lower advertised price, on the identical item - we’ll beat it!
Plus, you can shop today with confidence, with our 60 Day Price Promise. If you see the same item cheaper elsewhere, within 60 days of purchasing, we’ll pay you 120% of the difference!
Please advise a Retravision team member in-store, and they will help you return or exchange any items.
If the products you choose online are not shown as being available from your preferred store, this means that your preferred location is low on stock, or does not range that product, please contact your local store.
Order online from Retravision before 3pm on a regular trading day, and you will receive notification that your purchase is ready to be collected from your nominated participating Retravision store in as little as 2 hours. *Terms and conditions apply.