Delivery

Pickup Information

Click & Collect information can be found on this page.

Delivery Information

We offer a delivery service that operates from Monday to Saturday with the exception of public holidays.

COVID-19 Protocols

Retravision takes the COVID-19 pandemic very seriously and has implemented the following changes to our delivery process.

All of our staff and contractors are required to follow strict hygiene protocols and will sanitise their equipment and hands before and after every delivery.

Our delivery drivers are required to ask the following questions:

• Have you or anyone else in your household exhibited any cold like symptoms in the last 7 days?
• Have you or anyone else in your household returned from overseas in the last 14 days?
• Do you wish for our drivers to leave your parcel in a secure location on your property?

If the answer is YES to any of these questions, our delivery staff will not enter your property, and will leave your items in a secure location on your property. Photographic evidence and GPS tagging will be used to identify that the delivery has been completed.

Regardless of the answers to the questions above, we will not require a signature on delivery, nor will the driver be required to present you with any paperwork. This is to ensure that there is zero contact between you and our driver.

Please still have your ID ready to show a driver from a distance (no closer than 1.5 metres).

If our driver is unable to complete a delivery due to any health or security concerns then they will inform you and leave the property. Our staff will then reach out to organise another delivery (if possible) or a full refund.

Availability

Products can sell very quickly, you may find that you look at an item and the next minute it’s gone! Once you’re at checkout we can generally be certain that the item will be available for you (subject to shipping requirements). If you checkout with an item that is order in, one of our representatives will be in touch with you to advise availability.

National Deliveries

Retravision Online offers national shipping options to most locations within Australia. Delivery will be calculated based on your location and the total dimensions & weight of your package(s). We use our own agents for delivery to WA Metro and selected South West locations, all other deliveries are sent via our preffered couirier service.

Our warehouse that services our national shipping is based in Western Australia, shipping costs to remote areas and areas outside of Western Australia may be higher than anticipated. You are able to get a shipping quote by entering your postcode in the shipping quote box on the product page or in your cart. In some instances the item(s) you select may be too bulky to be shipped from WA and you will be presented with no shipping options. If this occurs please contact us by emailling our team at [email protected]

Last updated 03/20

Our Metro Delivery Area

We cover from Mandurah to Quinns Rocks and as far-east as Northam, WA.

Our South West Delivery Area

We cover from Harvey to Margaret River and as far-east as Collie, WA.

What happens when the goods are to be delivered using Retravision's own Truck and Driver?

• We contact you within the next business day to arrange a suitable delivery date.
• We notify you 1 hour before commencing the delivery via SMS, or phone if a mobile isn’t provided.
• We deliver your purchase to a designated valid delivery address within the specified delivery area.
• We unpack your product on request and take away any resulting rubbish.
• We locate your product and connect it to a desired location within your property (excluding dishwashers, see "Additional Services"), providing it is on the ground floor and there is no physical modification, cabinet work, plumbing work, electrical work or work that requires certification/licensing.

Additional Services (Charges Apply) - Please mention the requirement in the checkout notes.

• Remove and/or dispose of your old appliance +$30
• Locating goods to any other level other than the ground floor +$30
• Installation of Dishwasher Call 1300 173 872

What happens when the goods are to be delivered using our preferred courier service?

• We pick and pack your goods ready for shipping within one business day.
• In most cases a Retravision Preferred Courier will deliver your purchase to your front door.*

*If you are located in a country or rural area, the courier may only deliver to your local Post Office.

What isn't included in our local delivery service?

• Delivery to areas outside of the specified Delivery locations.
• Free Delivery of items purchased at a physical store location.
• Locating bulky goods to any other level other than the ground floor. Bulky goods are considered goods which require equipment to move it such as a trolley.
• Removal and/or disposal of your old appliance.
• Installation of dishwashers.
• Installation of any appliance which requires cabinet work to install.
• Re-Delivery attempts where the first delivery was considered a failed delivery attempt.

Extended Delivery Service

We can deliver goods to certain areas just outside of our WA Metro & South West areas for a small additional fee. If your postcode falls into this category you will be presented with the option to purchase this service over a Retravision Online Preferred Courier.

The delivery services in these areas are not daily and they can fill up quickly. A representative will be in contact within the next business day to arrange scheduling of your delivery. Delivery normally can be achieved within 5 business days, often sooner.

General Delivery Questions

What time of the day could my delivery arrive?

Our delivery service operates Monday to Friday from 8am through to as late as 7pm.

In order to optimise our delivery process and service all of our customers, we are unable to provide you with a specific time of the day for your delivery.

How long does delivery take?

For deliveries made by our own trucks and drivers; we guarantee to contact you and schedule delivery of your item within the next business day. Actual delivery times can vary depending on our delivery schedules.

For deliveries made by our preferred courier; we guarantee to ship on the next business day. Shipping times will vary depending on your location, size and weight of the item(s).

What if it doesn't fit?

We attempt to provide you with dimensions on our catalogue. If you are unsure if a product will fit through your door or in the place you want to put it then please check your measurements against the dimensions we supply. If the product doesn’t fit then we will return your product and refund you in full providing that the product is not damaged and its packaging is still intact. A restocking fee of 15% may apply if the packaging is not intact.

What if I’m not present for the delivery?

The original customer with valid photo identification (or that persons representative) must be present at the delivery address at time of delivery otherwise the delivery will be considered a failed attempt and you will need to arrange to re-schedule the delivery (charges apply) or pick the items up at the original dispatch location.

What if my delivery details change?

Please phone or e-mail customer service 48hrs before your scheduled delivery date. The contact details are provided on your invoice/receipt.

How much does re-delivery cost?

Re-delivery charges are dependent on the type of delivery service that you selected at the time of sale.

• Metro or Country Delivery (Our Trucks): $60
• Extended Delivery Service (Our Trucks): The same rate you were charged for the original delivery attempt (amount varies).
• Preferred Courier Service: The cheapest available Preferred Courier option (amount varies).

If you wish to return your product due to a failed delivery, we will happily refund you the amount of the product minus a $45 or 15% restocking fee (whichever is less).

Last Updated - March 2020