1 Application of Terms
1.1 These Terms govern our supply of Goods and Services to you, including supplies on a cash basis.
1.2 If you wish to negotiate these Terms with us then you should respond to this document, marking up these Terms and drawing those changes to our attention and obtain our agreement in writing.
1.3 It is not our practice to otherwise review terms and conditions on documents that you issue to us.
1.4 Unless we otherwise agree in writing, we do not accept, and will not be bound by, any terms or conditions included in, attached to, or referenced in, any other document you give to us like a purchase order.
2 Quotations
2.1 Each quotation that we issue:
(a) is an estimate only;
(b) is not an offer or obligation to supply any Goods or to perform any Services;
(c) is exclusive of GST;
(d) does not include the costs of delivering Goods;
(e) remains valid for acceptance for a period of thirty (30) days from the date of quotation, unless withdrawn by us before a contract for supply is formed; and
(f) contains a price on the basis that all Services are performed, and all Goods delivered, during Business Hours,
unless the quotation states otherwise.
2.2 Quotations provided orally are subject to written confirmation.
2.3 A quotation may include additional terms or conditions, which will supplement these Terms.
2.4 Should you wish to have Services performed or Goods delivered outside Business Hours please let us know as additional charges may apply.
3 Formation of contract
3.1 We are not obliged to supply any Goods or provide Services until after a contract for supply is formed.
3.2 A contract for supply is formed, and you have accepted these Terms, when:
(a) you have placed an Order with us; and
(b) we have received any deposit we have required from you in respect of the Order before progressing it; and either we have:
(c) accepted your Order in writing; or
(d) supplied you with any Goods or performed any Services following receipt of your Order.
3.3 If you revoke an Order:
(a) prior to the formation of a contract for supply the:
(i) we will refund you any deposit you have paid in respect of that Order; and
(ii) you will not be required to pay any fee for the cancellation of the Order; or alternatively
(b) after the formation of a contract for supply then unless we are in breach of the contract for supply:
(i) we will refund you any deposit you have paid in respect of that Order; and
(ii) you will not be required to pay any fee for the cancellation of the Order; or alternatively
(b) after the formation of a contract for supply then unless we are in breach of the contract for supply:
(i) you must pay all our reasonable costs associated with fulfilment of your Order; and
(ii) we may apply any deposit you have paid towards those costs.
4 Price
4.1 The price payable for the Goods or Services will be:
(a) the price agreed in writing; or alternatively
(b) the price by our prevailing price list/rates as when you place your Order
4.2 We may vary our price or rates by notice to you if you request:
(a) the Goods or Services be rendered outside Business Hours;
(b) different Goods or Services to be supplied to the contract for supply; or
(c) that we delay provision of the Goods or Services for sixty (60) days or more.
4.3 Where we vary the price or rates payable for the Goods or Services pursuant to clause 4.2, we will notify you of the new price/rates. Thereafter you may reject the new price/rates within seven (7) days and terminate the contract for supply without any cost or penalty to you, otherwise you agree that the price/rates will apply to the contract
5 Delivery and risk
5.1 We will use reasonable endeavours to deliver the Goods at the time and place agreed for delivery. You will make arrangements necessary to take delivery of the Goods.
5.2 You acknowledge and agree that:
(a) unless the contract for the supply expressly states otherwise, time in respect of delivery is not of the essence; and
(b) any timeframe or date for delivery is an estimate only and is not a contractual commitment.
5.3 Risk of loss, damage, or deterioration to the Goods passes to you, and delivery is deemed to occur, at the time:
(a) you or any third party on your behalf collect the Goods from us;
(b) we or our nominated carrier deliver the Goods to the delivery location stated in your Order (or to such other location as agreed in writing); or
(c) you nominated carrier takes possession of the Goods.
5.4 It is your responsibility to provide suitable, practical, and safe means of access and egress to the place agreed for delivery. If the site is deemed unsuitable or unsafe (at the delivery driver’s sole discretion), then the delivery driver may:
(a) refuse to deliver the Goods and return the Goods to the point of despatch (in which case an additional delivery fee will apply to any subsequent delivery attempt); or
(b) deliver the Goods to the location nearest to the agreed place for delivery where delivery can be safely effected.
5.5 You agree to sign our delivery docket or consignment note or that of our nominated carrier as confirmation that you have received the Goods, and if appropriate, certify that you have received the Goods in apparent good order and condition in the quantity or volume you have ordered.
5.6 If you authorise us to deliver the Goods to an unattended location or to leave them outside the agreed place for delivery, we may deliver the Goods as requested at your risk.
5.7 If delivery or collection of the Goods is deferred:
(a) at your request; or
(b) due to you being unable or unwilling to accept delivery of the Goods (other than as a result of the Goods delivered not being in accordance with the contract for supply);
in circumstances where:
(c) we are ready to deliver the Goods and a delivery date has not been agreed; or
(d) the Goods are due to be delivered or collected on an agreed delivery date,
then you will pay to us:
(e) reasonable daily storage charges (which will continue to accrue until such time as the Goods are delivered or collected); and
(f) any costs associated with us or our nominated carrier attempting to re-deliver the Goods (where we or our nominated carrier has previously attempted to deliver the Goods).
5.8 You acknowledge and agree that we may deliver the Goods in one or more lots and may invoice you for pro rata progress in respect thereof.
6 Payment terms
6.1 Unless you have a Credit Facility with us which is not in default:
(a) deposits we have requested must be paid before we commence providing Goods and Services;
(b) you must pay for all Goods before they are despatched (in cash or cleared funds); and
(c) you must pay for all Services on a progressive hourly basis as performed.
6.2 Payment may be made by cash, cheque, electronic funds transfer, Visa, or Mastercard credit cards. We reserve the right to change the payment methods that we accept at any time.
6.3 We may charge a payment surcharge for applicable payment transactions equal to our reasonable cost of acceptance.
6.4 You agree to pay GST on all taxable supplies upon us issuing you a tax invoice relating to the taxable supply.
6.5 You agree to pay sums due to us free of any set off or counterclaim and without deduction or withholding.
7 Claims
7.1 Clauses 7.2 to 7.4 only apply if the contract for supply is not a Consumer Contract and not a Small Business Contract.
7.2 You must, within seven (7) days of the date of delivery:
(a) give us notice in writing, with particulars, of any Claim that the Goods delivered are not in accordance with the contract for supply (including any Claim for shortfall, incorrect supply, or damage to the Goods); and
(b) at our request, provide us with photographic evidence (to our satisfaction) of any alleged damage to the Goods.
7.3 You must notify us in writing of any Claim for non-delivery within seven (7) days of the date of the invoice which relates to the Goods the subject of your Claim.
7.4 If you fail to notify us in accordance with clause 7.2 and 7.3, then, to the extent permitted by law, the Goods are deemed to have been delivered in good condition and in accordance with the contract for supply.
8 Returns
8.1 We will accept the return of any Goods if:
(a)the Goods supplied do not conform with the contract for supply;
(b)the Goods are defective; or
(c)we are required by law to accept the return of the Goods.
8.2 At our discretion, we may accept the return of Goods if you change your mind if:
(a) you agree to:
(i) pay the lesser of a handling and administration charge of 20% of the purchase price of the returned Goods or $200; and
(ii) reimburse us for all costs we incur in connection with the return of those Goods (except for Goods we have incorrectly supplied or we agree are defective);
(b) the Goods are in substantially the same condition to the condition in which they were delivered; and
(c) the Goods were not specifically produced or procured at your request.
8.3 You indemnify and release us from any damage that occurs
to any Goods in return transit. You should ensure that any returned Goods are insured against such damage.
9 Retention of title
9.1 Until such time as you have made payment in full (in cash or cleared funds) for any Goods we have supplied:
(a) title in the Goods does not pass to you and we retain the legal and equitable title in the Goods;
(b) you will hold the Goods as fiduciary and bailee for us and agree to store the Goods in such a manner as to enable them to be readily identifiable as our property;
(c) you undertake to not mix the Goods with similar goods;
(d) unless and until we notify you to the contrary, you will be entitled to sell the Goods in the ordinary course of your business (provided any such sale is at arm’s length and on market terms) and will sell the Goods as our agent and bailee; and
(e) you undertake to hold any proceeds derived from the sale of the Goods on trust for us absolutely.
9.2 While title in the Goods remains with us, you permit us to enter upon any premises you occupy (or any premises any receiver, receiver and manager, administrator, liquidator, or trustee in bankruptcy of yours occupies) as your invitee to inspect the Goods and, when you are in default of payment of any invoice, to repossess any Goods in your possession, custody, or control.
9.3 Where we exercise our right of entry pursuant to clause 9.2, you agree that us doing so will not give rise to any Claim for trespass or similar action against us or our officers, employees, and agents.
9.4 Where we have retaken Goods into our possession, we have the right to sell or deal with those Goods, and, if necessary, sell any Goods bearing your name or trade mark, and you hereby grant us an irrevocable licence to do all things necessary to sell those Goods.
9.5 For the removal of doubt, our interest under this clause 9 constitutes a purchase money security interest for the purposes of the PPS Act.
10 Security interest
10.1 Unless you have obtained our prior written and fully informed consent, you undertake not to:
(a) register a financing change statement in respect of a security interest in our favour; or
(b) create, or purport to create, any security interest in the Goods (or any proceeds derived from the sale of such Goods), nor register, nor permit to be registered, a financing statement or financing change statement in relation to the Goods in favour of any third party.
10.2 You:
(a) waive your right to receive a copy of any verification statement in accordance with section 157 of the PPS Act; and
(b) agree that, to the extent permitted by the PPS Act:
(i) sections 95, 96, 117, 118, 120, 121(4), 123, 125, 126, 128, 129, 130, 132, 134, 135, 142, and 143 of the PPS Act do not apply and are hereby contracted out of; and
(ii) you waive your right to receive notices under sections 95, 118, 121(4), 127, 130, 132(3)(d), and 132(4) of the PPS Act.
10.3 We need not disclose information of the kind detailed in section 275(1) of the PPS Act, unless required by law.
10.4 Where we have rights in addition to those under Part 4 of the PPS Act, those rights continue to apply.
11 Particular purpose
If you require any Goods for a particular purpose, you must advise us of that purpose prior to placing your Order and must obtain a written assurance from us that the Goods will meet your requirements. If you do not advise us of your requirements and we do not expressly warrant in writing that the Goods will be fit for your particular purpose, then you agree that you did not rely upon our skill or judgment in relation to the suitability of the Goods for that purpose.
12 Default
12.1 Clauses 12.2 to 12.4 apply if you fail to pay sums to us when they fall due.
12.2 We may charge you interest on the outstanding debt (including any judgement debt) at the rate of 12% per annum.
12.3 We may suspend or cease the supply of any further Goods or Services to you.
12.4 We may require pre-payment in full for any Goods or Services which have not yet been supplied.
13 Indemnity
13.1 If you default in the performance or observance of your obligations under any contract of which these Terms form part, then:
(a) we will take steps to mitigate our loss and act reasonably in relation to any default by you; and
(b) we will give you notice requesting payment for loss and damage occasioned in respect of those events and requesting that you remedy any breach within a reasonable time; and
(c) if that demand is not met then you indemnify us in respect of loss, damage, costs (including collection costs, bank dishonour fees, and legal costs on an indemnity basis) that we have suffered arising therefrom.
13.2 Your liability to indemnify us will be reduced proportionally to the extent that any fraud, negligence, or wilful misconduct by us or a breach of our obligations under contract has contributed to the Claim, loss, damage, or cost which is the subject of the indemnity.
13.3 Your liability to indemnify us is a continuing obligation separate and independent from your other obligations and survives the termination or performance of any contract of which these Terms form part.
14 Limitation of liability
14.1 No party is liable to the other party for any Consequential Loss, including under clause 13, however caused arising out of or in connection with any contract for supply of which these Terms form part.
14.2 While we will take reasonable endeavours to meet any estimated delivery date or estimated time for Goods and Services, you acknowledge and agree that we are not liable for any delay associated with meeting those estimated timeframes.
14.3 If the contract for supply is not a Consumer Contract or a Small Business Contract then, to the extent permitted by law, our liability is limited to:
(a) (in the case of a supply of Goods):
(i) us repairing or replacing the Goods; or
(ii) us paying you the cost of having the Goods repaired or replaced.
(b) (in the case of a supply of Services):
(i) us supplying the Services again; or
(ii) us paying you the cost of having equivalent Services supplied.
15 Termination
A party may, with immediate effect, terminate any contract for supply of which these Terms form part by notice in writing, if the other party:
(a) commits a material or persistent breach of these Terms and does not remedy that breach (if capable of remedy) within seven (7) days of the receipt of a notice (or such longer time as specified in the notice) identifying the breach and requiring its remedy; or
(b) has failed to pay sums due to the party within seven (7) days; or
(c) has indicated that it is, or may become, insolvent; or
(d) ceases to carry on business; or
(e) comprises an entity which is the subject of the appointment of receivers or managers; or
(f) comprises a natural person who:
(i) In these Terms, unless the context otherwise requires, the following definitions apply. has committed an act of bankruptcy; or
(ii) has been made bankrupt;
(g) comprises a corporation which:
(i) enters into voluntary administration;
(ii) is subject to a deed of company arrangement; or
(iii) is subject to the appointment of liquidators or provisional liquidators.
16 Trustees
16.1 If you are the trustee of a trust (whether disclosed to us or not), you warrant to us that:
(a) you enter into the contract for supply in both your capacity as trustee and in your personal capacity;
(b) you have the right to be reasonably indemnified out of trust assets;
(c) you have the power under the trust deed to enter into the contract for supply; and
(d) you will not retire as trustee of the trust nor appoint any new or additional trustee without first notifying us in writing and having the new or additional trustee sign an agreement on terms substantially the same as those governing your Credit Facility (where applicable).
16.2 You must give us a true and complete copy of the trust deed upon request.
17 Variation
We may amend these Terms in the future by notifying you in writing. The amended Terms will thereafter apply to each Order you place unless you earlier give us written notice in advance of placing a further Order.
18 Assignment
A party may only assign its rights under the contract for supply with the written consent of the other party.
19 Conflicts and Inconsistencies
If there is any conflict or inconsistency between any of the documents which together govern the relationship between the parties, it is agreed the order of precedence will be (highest to lowest):
(a) any additional terms or conditions contained in our quotation applicable to the supply of Goods or Services;
(b) any terms governing your Credit Facility; and
(c) these Terms.
20 Severance
If any part or term of our agreement with you (including any Credit Facility) is illegal, invalid, or unenforceable, it will be read down so far as necessary to give it a valid and enforceable operation or, if that is not possible, it will be severed from the contract and the remaining provisions will not be affected, prejudiced, or impaired by such severance.
21 Governing law and jurisdiction
21.1 Our relationship is governed by and must be construed according to the law applying in the State of Western Australia.
21.2 The parties irrevocably submit to the non-exclusive jurisdiction of the courts of the State of Western Australia with respect to any proceedings that may be brought at any time relating to our relationship.
22 Definitions
In these Terms, unless the context otherwise requires, the following definitions apply.
22.1 Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth), as amended.
22.2 Business Hours means between 09:00am to 5:00pm on a day that is not a Saturday, Sunday, or gazetted public holiday in the place where the Goods or Services are, or are to be, supplied.
22.3 Claim includes a claim, notice, demand, action, proceeding, litigation, investigation, judgment, or award howsoever arising, whether present, unascertained, immediate, future, or contingent, whether based in contract, tort, pursuant to statute or otherwise and whether involving a third party or a party to a contract for supply.
22.4 Consequential Loss includes any:
(a) consequential loss;
(b) loss of anticipated or actual profits or revenue;
(c) loss of production or use;
(d) financial or holding costs;
(e) loss or failure to realise any anticipated savings;
(f) loss or denial of business or commercial opportunity;
(g) loss of or damage to goodwill, business reputation, future reputation, or publicity;
(h) loss or corruption of data;
(i) downtime costs or wasted overheads; or
(j) special, punitive, or exemplary damages.
22.5 Consumer Contract has the meaning given to this term in section 23(3) of the Australian Consumer Law.
22.6 Credit Facility means an account we have opened for you on which we may, from time to time, extend you with additional time to pay for our Goods and Services and associated charges.
22.7 Customer, you means the person or other entity who has placed an Order with us for the supply of Goods or Services (or the person on whose behalf an Order is placed).
22.8 Goods means all goods supplied by us, as described on our quotation, invoice, or any other form issued by us.
22.9 Order means a written or oral order placed by you requesting that we provide Goods or Services.
22.10 PPS Act means the Personal Property Securities Act 2009 (Cth), as amended.
22.11 Services means all services performed by us, as described on our quotation, invoice, or any other form issued by us.
22.12 Small Business Contract has the meaning given to this term in section 23(4) of the Australian Consumer Law.
22.13 Supplier, we, us means Dorsett Retail Pty Ltd (ACN 100 205 329).
23 Interpretation
In these Terms, unless the context otherwise requires:
23.1 A time is a reference to the time zone of Perth, Australia unless otherwise specified.
23.2 $, dollar, or AUD is a reference to the lawful currency of Australia.
23.3 A party includes a reference to that person’s executors, administrators, successors, substitutes (including a person who becomes a party by novation), assigns, and in the case of a trustee, includes any substituted or additional trustee.
23.4 A right includes a benefit, remedy, authority, discretion, or power.
23.5 The singular includes the plural and vice versa, and a gender includes other genders.
23.6 “In writing” or “written” means any expression of information in words, numbers, or other symbols, which can be read, reproduced, and later communicated, and includes electronically transmitted and stored information.
23.7 If a word or phrase is given a defined meaning, its other grammatical forms have a corresponding meaning.
23.8 Words such as “includes”, “including”, and “for example” are not words of limitation and are to be construed as though followed by the words “without limitation”.
23.9 A term of an agreement in favour of two or more persons is for the benefit of them jointly and each of them separately.
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Tell me about Retravision's COVID-19 protocols for Click & Collect
Select your products, add to your Cart and proceed to Checkout;
Enter the ‘Postcode’ and ‘Suburb’ from which you wish to collect, during ‘Step 1 - Billing Details’ of the checkout;
During ‘Step 2 - Delivery Options’ of the checkout, select your preferred Retravision collection location;
Once you have selected your preferred Retravision collection location, you can proceed to the next stage of the checkout, and complete the rest of your order as normal;
Retravision will send you a receipt confirmation email of your order, once validated, you will receive a Tax Invoice, which you will be required to present at the time of collecting your order, from your chosen Retravision store;
Collect your purchase from your nominated Retravision store.
Your Retravision purchase is subject to a fraud analytic pre-screening that is undertaken during the payment process. If there are any difficulties with processing your order, you will be contacted by the Retravision Online Team to discuss the status of your purchase. Retravision Online reserves the right to cancel any orders which do not pass our fraud checks. For privacy reasons, we may not be able to disclose the reason for your order being cancelled. For further information please contact the Retravision Online Team at [email protected] or phone 1300 173 872.
The ability of Retravision to organise the collection of your purchase, including within the specified time frames, is subject to anything outside the reasonable control of Retravision.
If you elect to use Click & Collect, you will receive the following from Retravision:
a confirmation email confirming receipt of your order
an email attaching your tax invoice from Retravision.
To the extent that these Click & Collect Terms and Conditions conflict with or are contradictory to the general Retravision Terms and Conditions of Sale, these Click & Collect Terms and Conditions prevail to the extent of any inconsistency.
Retravision provides delivery services to the majority of Australia, however, the type of services and the cost will vary dependent on a number of factors
Where the stock is coming from (Warehouse).
Where you are located.
The size of the package(s) being delivered.
For Larger Items (generally anything > 25kg)
Retravision offers in Home Delivery Services to selected areas within Western Australia, South Australia, Northern Territory, Victoria, New South Wales and Queensland.
For Smaller Items (generally anything < 25kg)
Retravision partners with a number of courier services. A dynamic delivery quote can be obtained by entering your postcode/suburb on the product page, or in the checkout.
For All Items
For areas that we are unable to service via our in home delivery service, we attempt to provide a courier/post option.
You can obtain pricing and information on available delivery services by entering your postcode/suburb on the product page, or at checkout.
Once your order is placed, our affiliated transport company will make contact with you to arrange a suitable delivery day and time window, while a precise time is not guaranteed, we will provide you with one of the following.
A text message/call 30 minutes prior to your delivery.
or A tracking link, so you can live-track the progress of your delivery.
Timeframes
If a delivery timeframe is not provided at the time of checkout, the following guidelines apply.
Home Delivery services availability and timeframes vary by state. These are the estimated timeframes* for in-stock Items
Western Australia - 1 to 3 Business Days
Victoria - 3 to 7 Business Days
New South Wales - 3 to 10 Business Days
Queensland - 3 to 7 Business Days
South Australia - Limited Availability, times will be quoted at checkout if available
Northern Territory - Limited Availability, times will be quoted at checkout if available
Tasmania - Limited Availability, times will be quoted at checkout if available
ACT - Limited Availability, times will be quoted at checkout if available
*We will continue to update estimations based on an average of our delivery timeframes. Estimations may increase with short notice during peak sale periods, such as Christmas/Boxing Day, Black Friday, End of Financial Year.
When offered at checkout, the following applies to the selected delivery service
Retravision Bronze Delivery
Delivery to the ground floor of the address nominated at checkout.
Locating the appliance to the appropriate room where practically possible.
Retravision Silver Delivery
Delivery to the address nominated at checkout.
Locating the appliance to the appropriate room where practically possible.
Unpack and taking away the packaging.
Retravision Gold Delivery
Delivery to the address nominated at checkout.
Unpack and taking away the packaging.
Locating the appliance to the appropriate room/alcove where practically possible.
Taking away and disposal of the appliance that is being replaced.
*In NSW, QLD and VIC, we are unable to detach or attach anything to your plumbing/taps.
** Service does not include connecting/plumbing in water to refrigerators
Direct Delivery
Our Brand partners sometimes offer a direct from warehouse delivery service. Direct delivery will become an option at checkout if it's available.
The service offering varies and is mentioned in the product description. It can range from a simple drop-off, to a full installation*
Courier Service (TNT Road/Air)
Courier services are deliver to door for standard residential deliveries.
Signature is required on delivery. Under Social Distancing protocols, your name may be taken/verified verbally to minimise physical contact.
If no one is present for the delivery, a calling card will be left. Re-Delivery may incur additional fees, alternatively, your parcel may be sent to the nearest collection point.
If one of more of your appliances is heavier than 32kg then it may be delivered on a pallet, in this instance it will be delivered to the edge of your premises not to door. Deliveries of items > 32kg to apartment complexes are to the ground floor only and you may require your own lifting equipment.
Australia Post
Packages less than 25kg are often delivered by Australia Post.
Signature is required on delivery. Under Social Distancing protocols, your name may be taken/verified verbally to minimise physical contact.
If you are not present for the delivery then a calling card will be left and your item will be available for pickup at the nearest collection point within 1 business day (weekday) of the delivery attempt.
Make sure someone is home that is authorised to take delivery, we can't deliver unless someone is present.
Please make sure you notify our staff of the following prior to delivery - Difficult access, steep driveways, limited parking, Stairs/Elevators, flooring that is polished or has pre-existing damage.
Make sure any pets are secured during the delivery, we don't want fluffy escaping.
Ensure there is nothing obstructing our service personnel from delivering your appliance. It's a good idea to check/measure doorways for large appliances.
For deliveries that include taking away an appliance, ensure it has been emptied of all it's contents and cleaned.
For appliances that attach to plumbing. Because in most cases we can't attach new appliances to your plumbing, it is a good idea to disconnect old appliances (if applicable) early and inspect your plumbing for leaks before attaching your new appliance.
If you have selected a delivery option where we take-away your old appliance. Please make sure it is disconnected from plumbing, power and can easily be removed from it's recess.
Things we don't include unless stated in the service description
Any cabinetry works.
Any plumbing works. This includes both disconnection and connection.
Modifications to the appliance to allow it to fit in its location.
Locating your appliance to anywhere that is inaccessible via a standard freight trolley.
Locating your appliance on anywhere above ground floor (accommodations may be able to be made with prior notice).
Damages or Loss
We'd like to be able to say that everything we sell makes it to it's destination without any hiccups, but sometimes, damages and loss can occur during transit.
Retravision insures your order for loss or damage of the item(s) while it is in transit to its destination. Once the delivery is signed for, or we have proof of delivery, responsibility for loss or damage that occurs after delivery changes to you.
Where possible, please inspect your packaging and product at time of delivery. Please notify the delivery driver and our staff on 1300 173 872 if you are unsatisfied with the condition your order has arrived in. Our team will work with you to find a suitable solution.
If you plan to store your order for a period of time before using or installing it, then we advise that you unpack, inspect then repack your item(s) before storing it. As we are unable to cover damages that occur after delivery.
Return Orders
We will arrange for the return of any items (subject to our returns policy).
If the return is related to an authorised change of mind, cancellation or exchange then we will find the cheapest/safest way to return the product, the cost of return plus any applicable re-stock fee will be on-charged to you.
For any other returns (faulty, damaged, authorised warranty return) we will cover the cost of return to our nearest warehouse.
Re-Delivery
Re-Delivery is possible in most cases, charges for re-delivery are capped at the original amount of the delivery. If the original delivery was free, then it is capped at $100. If the delivery was failed due to an issue caused by us or one of our providers then we do not charge for re-delivery.
Retravision takes the COVID-19 pandemic very seriously and has implemented the following changes to our delivery process.
All of our staff and contractors are required to follow strict hygiene protocols and will sanitise their equipment and hands before and after every delivery.
Our contractors or staff may ask the following questions prior to entering a property:
Have you or anyone else in your household exhibited any cold like symptoms in the last 7 days?
Have you or anyone else in your household returned from overseas in the last 14 days?
Do you wish for our drivers to leave your parcel in a secure location on your property?
If the answer is YES to any of these questions, our delivery staff will not enter your property, and under certain circumstances can leave your items in a secure location on your property, in which case Photographic evidence and GPS tagging will be used to identify that the delivery has been completed.
If our driver is unable to complete a delivery due to any health or security concerns then they will inform you and leave the property. Our staff will then reach out to organise another delivery (if possible) or a full refund.
Products can sell very quickly, you may find that you look at an item and the next minute it’s gone! Once you’re at checkout we can generally be certain that the item will be available for you (subject to shipping requirements). If you checkout with an item that is order in, one of our representatives will be in touch with you to advise availability.
Last updated 01/23
Unfortunately this item is not currently in stock. If you choose to continue with your online order, we will dispatch your item for delivery when stock becomes available, or you can opt to visit us in-store for local pick-up orders. Please note that lead times vary depending on the supplier and model. Once you have made your order we will contact you within 24 hours with an estimated delivery time frame.
If you are happy to proceed, please continue with your order below & select your preferred delivery option.
When you buy a product from Retravision, you know you're buying the best on the market. That's why we want to give you the best possible cover on every electrical purchase. At Retravision, this means our Back Up Plan. Our comprehensive cover is assurance your products will operate at their best, for longer. It's an extra service we think you will appreciate.
If you would like to further protect your product in addition to any manufacturer’s warranty that may be available, Retravision offers a Back Up Plan, which covers a range of consumer electronics and appliances.
Read moreWhen you purchase AppleCare+, you are obtaining certainty as to the period of coverage and the remedy. You will receive the convenience of having the repair and/or the replacement process managed for you by Apple under the AppleCare+ plan. For more information you can visit their website by clicking the button below.
More AppleCare+ Info