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Tell me about Retravision's COVID-19 protocols for Click & Collect

1. Select your products, add to your Cart and proceed to Checkout;
2. Enter the ‘Postcode’ and ‘Suburb’ from which you wish to collect, during ‘Step 1 - Billing Details’ of the checkout;
3. During ‘Step 2 - Delivery Options’ of the checkout, select your preferred Retravision collection location;
4. Once you have selected your preferred Retravision collection location, you can proceed to the next stage of the checkout, and complete the rest of your order as normal;
5. Retravision will send you a receipt confirmation email of your order, once validated, you will receive a Tax Invoice, which you will be required to present at the time of collecting your order, from your chosen Retravision store;
6. Collect your purchase from your nominated Retravision store.
7. Your Retravision purchase is subject to a fraud analytic pre-screening that is undertaken during the payment process. If there are any difficulties with processing your order, you will be contacted by the Retravision Online Team to discuss the status of your purchase. Retravision Online reserves the right to cancel any orders which do not pass our fraud checks. For privacy reasons, we may not be able to disclose the reason for your order being cancelled. For further information please contact the Retravision Online Team at [email protected] or phone 1300 173 872.
8. The ability of Retravision to organise the collection of your purchase, including within the specified time frames, is subject to anything outside the reasonable control of Retravision.
9. If you elect to use Click & Collect, you will receive the following from Retravision:
   1. a confirmation email confirming receipt of your order
   2. an email attaching your tax invoice from Retravision.
10. To the extent that these Click & Collect Terms and Conditions conflict with or are contradictory to the general Retravision Terms and Conditions of Sale, these Click & Collect Terms and Conditions prevail to the extent of any inconsistency.

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We offer a delivery service that operates from Monday to Saturday with the exception of public holidays.

COVID-19 Protocols

Retravision takes the COVID-19 pandemic very seriously and has implemented the following changes to our delivery process.

All of our staff and contractors are required to follow strict hygiene protocols and will sanitise their equipment and hands before and after every delivery.

Our delivery drivers are required to ask the following questions:

• Have you or anyone else in your household exhibited any cold like symptoms in the last 7 days?
• Have you or anyone else in your household returned from overseas in the last 14 days?
• Do you wish for our drivers to leave your parcel in a secure location on your property?

If the answer is YES to any of these questions, our delivery staff will not enter your property, and will leave your items in a secure location on your property. Photographic evidence and GPS tagging will be used to identify that the delivery has been completed.

Regardless of the answers to the questions above, we will not require a signature on delivery, nor will the driver be required to present you with any paperwork. This is to ensure that there is zero contact between you and our driver.

Please still have your ID ready to show a driver from a distance (no closer than 1.5 metres).

If our driver is unable to complete a delivery due to any health or security concerns then they will inform you and leave the property. Our staff will then reach out to organise another delivery (if possible) or a full refund.

Availability

Products can sell very quickly, you may find that you look at an item and the next minute it’s gone! Once you’re at checkout we can generally be certain that the item will be available for you (subject to shipping requirements). If you checkout with an item that is order in, one of our representatives will be in touch with you to advise availability.

National Deliveries

Retravision Online offers national shipping options to most locations within Australia. Delivery will be calculated based on your location and the total dimensions & weight of your package(s). We use our own agents for delivery to WA Metro and selected South West locations, all other deliveries are sent via our preffered couirier service.

Our warehouse that services our national shipping is based in Western Australia, shipping costs to remote areas and areas outside of Western Australia may be higher than anticipated. You are able to get a shipping quote by entering your postcode in the shipping quote box on the product page or in your cart. In some instances the item(s) you select may be too bulky to be shipped from WA and you will be presented with no shipping options. If this occurs please contact us by emailling our team at [email protected]

Last updated 03/20

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