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Delivery Information

We offer a delivery service that operates from Monday to Saturday with the exception of public holidays.

Availability

Products can sell very quickly, you may find that you look at an item and the next minute it’s gone! Once you’re at checkout we can generally be certain that the item will be available for you (subject to shipping requirements). If you checkout with an item that is order in, one of our representatives will be in touch with you to advise availability.

National Deliveries

Retravision Online offers national shipping options to most locations within Australia. Delivery will be calculated based on your location and the total dimensions & weight of your package(s). We use our own agents for delivery to WA Metro and selected South West locations, all other deliveries are sent via our preferred courier service.

Our warehouse that services our national shipping is based in Western Australia, shipping costs to remote areas and areas outside of Western Australia may be higher than anticipated. You are able to get a shipping quote by entering your postcode in the shipping quote box on the product page or in your cart. In some instances the item(s) you select may be too bulky to be shipped from WA and you will be presented with no shipping options. If this occurs please contact us by emailling our team at [email protected].

Last updated 03/20

Learn more about our Delivery Services

How does 2 Hour Click & Collect work?

Tell me about Retravision's COVID-19 protocols for Click & Collect

1. Select your products, add to your Cart and proceed to Checkout;
2. Enter the ‘Postcode’ and ‘Suburb’ from which you wish to collect, during ‘Step 1 - Billing Details’ of the checkout;
3. During ‘Step 2 - Delivery Options’ of the checkout, select your preferred Retravision collection location;
4. Once you have selected your preferred Retravision collection location, you can proceed to the next stage of the checkout, and complete the rest of your order as normal;
5. Retravision will send you a receipt confirmation email of your order, once validated, you will receive a Tax Invoice, which you will be required to present at the time of collecting your order, from your chosen Retravision store;
6. Collect your purchase from your nominated Retravision store.
7. Your Retravision purchase is subject to a fraud analytic pre-screening that is undertaken during the payment process. If there are any difficulties with processing your order, you will be contacted by the Retravision Online Team to discuss the status of your purchase. Retravision Online reserves the right to cancel any orders which do not pass our fraud checks. For privacy reasons, we may not be able to disclose the reason for your order being cancelled. For further information please contact the Retravision Online Team at [email protected] or phone 1300 173 872.
8. The ability of Retravision to organise the collection of your purchase, including within the specified time frames, is subject to anything outside the reasonable control of Retravision.
9. If you elect to use Click & Collect, you will receive the following from Retravision:
   1. a confirmation email confirming receipt of your order
   2. an email attaching your tax invoice from Retravision.
10. To the extent that these Click & Collect Terms and Conditions conflict with or are contradictory to the general Retravision Terms and Conditions of Sale, these Click & Collect Terms and Conditions prevail to the extent of any inconsistency.

Learn more about our 2-Hour Click & Collect

Returns Policy

We all know that sometimes when you make a purchase, you get it home and it's not quite right.

Since January 2011, you have the right to ask for a repair, replacement or refund if goods or services you buy have problems. We are more than happy to provide a refund should the goods you purchased be:

• Faulty or unsafe
• Do not match the sample or description
• Do not do what we said it would
• Do not do what you asked for

Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights, because your satisfaction is important to us.

What if my purchase wasn't right for me?

If your goods remain boxed and un-open you may return them within 30 days from your original purchase date for a refund.

Where goods have been unboxed, a 15% restocking fee (15% of the goods purchase price) will apply, the goods must be un-used and not have been connected. We do not accept returns for goods that have been used or damaged. We charge the restocking fee to cover return costs.

As the customer you have a duty of care for the goods whilst in your possession. If goods are deemed damaged whilst in your possession then a charge will be made for the repair of the goods or no refund will be made if the goods are considered unrepairable.

A collection fee of $40 or the amount of a delivery (whichever is greater) will be charged to collect your goods. If you arrange for your goods to be collected, it may take up to 5 business days to arrange.

We do not accept returns where goods have been used.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All refunds will be issued when goods have arrived back to the Retravision Online warehouse and have been assessed by a team member. Please also provide proof of purchase, when your goods are returned.

We are unable to accept the return, if the goods are found to have no fault, or that the goods have been damaged due to misuse by you. An additional fee will occur if this was to take place.

At Retravision Online, we always take a fair and reasonable approach to assess your returned good. As you can appreciate, our response time will also depend on how long it takes you to return the goods to us.

Each store is independently owned, some stores will not accept returns purchased from another Retravision store.

Approved refunds will be processed to the same account that the purchase was made from.

For more information on your consumer rights, go to the Australian Competition & Consumer Commission (ACCC) website.